Return Policy

Thank you for shopping at WolfX. We value your satisfaction and want to ensure your shopping experience is as smooth as possible. Please read our Refund and Cancellation Policy carefully.

Exchange Policy

Eligibility Criteria

We do not offer returns but only exchanges, which must accompany the original bill, packaging, and labels. Since we manufacture our products after receiving orders, we do not have pre-made stock.

Timeframe for Exchange

You have 1 day from the date of purchase to request a refund.

How to Request an Exchange

To request a refund, please follow these steps:

Log in to your WolfX account.
Go to the “Order History” section.
Select the order containing the item(s) you wish to Exchange.
Click on the “Request Exchange” button and follow the on-screen instructions.

Note: Refund is not applicable in WolfX

If you checked out as a guest or encounter any issues, please contact our customer support team at wolfx.premium@gmail.com with the subject line “Refund Request.” Include your name, order number, and a detailed explanation of the reason for the refund.

Exchange Process

Once your Exchange request is approved and the returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your Order. If approved, the Exchange will be processed, may take 5-10 business days to delivered.

Important Note:

Orders are processed and fulfilled only after we receive them through our website. Please ensure that you complete your order on our website to initiate the processing.

We respond to all emails within 24-48 hours. Please be patient as we work to address your inquiries.

Cancellation Policy

Eligibility for Cancellation

You may cancel your order within 3 hours of placing it. After this timeframe, orders are processed for shipping and cannot be canceled.

How to Cancel an Order

To cancel an order, please follow these steps:

Log in to your WolfX account.
Go to the “Order History” section.
Find the order you wish to cancel and click on the “Cancel Order” button.

If you encounter any issues or have questions, please contact our customer support team at cancellation@wolfx.com with the subject line “Order Cancellation.” Include your name, order number, and the reason for cancellation.