WOLFX.IN —— CLIENT EXCHANGE & ORDER CANCELLATION RULES

REFUND AND CANCELLATION POLICY

OFFICIAL POLICY —— WOLFX APPAREL

Thank you for shopping at WolfX. We value your satisfaction and want to ensure your shopping experience is as smooth as possible. Please read our Refund and Cancellation Policy carefully.

EXCHANGE POLICY & ELIGIBILITY CRITERIA

We do not offer cash refunds but only exchanges, which must accompany the original bill, packaging, and labels. Since we manufacture our products after receiving orders, we do not hold pre-made stock.

NOTE: Monetary refunds are not applicable at WolfX. All eligible requests are processed as size/item exchanges.

TIMEFRAME FOR EXCHANGE

You have 1 day from the date of purchase / delivery receipt to request an exchange. Requests submitted after this timeframe cannot be accepted.

HOW TO REQUEST AN EXCHANGE

To request an exchange, please follow these steps:

Log in to your WolfX account.
Go to the “Order History” / “My Orders” section.
Select the order containing the item(s) you wish to exchange.
Click on the “Request Exchange” button and follow the on-screen instructions.

If you checked out as a guest or encounter any issues, please contact our customer support team at wolfx.premium@gmail.com with the subject line “Refund Request” or “Exchange Request”. Include your name, order number, and a detailed explanation of the reason.

EXCHANGE PROCESSING & DISPATCH

Once your Exchange request is approved and the returned item is received and inspected, we will send you an email to notify you of the approval or rejection. If approved, the exchange will be processed and may take 5–10 business days to be delivered.

Important Note: Orders are processed and fulfilled only after we receive them through our website. Please ensure that you complete your order on our website to initiate processing. We respond to all emails within 24–48 hours.

CANCELLATION POLICY

You may cancel your order within 3 hours of placing it. After this timeframe, orders are immediately processed for manufacturing and shipping and cannot be cancelled.

Please note that we do not accept exchanges or returns on products priced under ₹600, as courier shipping charges exceed the product return cost. We appreciate your understanding.

HOW TO CANCEL AN ORDER

To cancel an order within the 3-hour window:

Log in to your WolfX account.
Go to the “Order History” section.
Find the order you wish to cancel and click on the “Cancel Order” button.

If you encounter any issues, email our team at wolfx.premium@gmail.com with the subject line “Order Cancellation” including your order ID and reason.

CONTACT US

If you have any questions about our Refund and Cancellation Policy, please get in touch with us at wolfx.premium@gmail.com or call +91 8527939299. Studio: 2nd Floor, D364, Sector 10, Noida, Uttar Pradesh 201301, India. Thank you for choosing WolfX!